The Platform Adoption dashboard shows how many of your licences are in use and how actively each team searches, reveals contacts and exports. To open it, go to Dashboard > Platform Adoption. Use it to spot unused licences, find teams that need training, and prepare for renewals or business reviews.
Availability: PRO customers only.
Role: Admin
Open the Platform Adoption dashboard
- In the left menu, select Dashboard.
- Select Platform Adoption.
To export the dashboard, select Download in the top-right corner.
Summary tiles
The three tiles at the top give a quick view of adoption:
- Total contact reveals: how many contacts your users have revealed. Revealing a contact shows its email address and phone numbers and uses credits.
- Total active users: how many users have been active in Cognism.
- Users with Integration: how many users have connected a CRM integration, such as Salesforce or HubSpot.
License Utilization: are your licences being used?
This chart shows your total licences and the percentage in use, split into:
- Admin: licences assigned to admins
- Sales User: licences assigned to sales users
- Idle: licences that aren’t assigned to anyone
For example, 5 licences with 1 Admin, 2 Sales Users and 2 Idle shows as 60% used.
To assign idle licences, select Allocate Licenses. This opens user management, where you can add users. See How to add users and manage teams in Cognism.
Filter by date range and team
- Date range: choose All time, Last month, Last 3 months, Last 6 months or Custom.
- Team: use the All teams menu to view one team or compare teams.
User Activity Overview: what users are doing
This chart shows the average number of actions per user in the selected period, for each action type:
- Search: searches run
- Export: contacts or companies exported to a CRM or CSV
- Add To List: contacts added to lists
- Company Assigned: companies assigned to users
- Company Claimed: companies users claimed outside their assigned accounts
- Company Dropped: companies users released
Low numbers for a team usually mean it needs training or help getting started.
Export Breakdown: where your data goes
This section shows how users export prospecting data, by export type, source and destination. Use it to see whether data is reaching your CRM or being downloaded instead.
Detailed Breakdown: compare teams
A table with one row per team showing:
- Searches: number of searches run
- Exports: total exports
- Contacts Revealed: number of contacts revealed
- CRM Integrated: whether the team uses a CRM integration
- Chrome Extension: how many of the team use the Cognism Chrome Extension
Questions this dashboard answers
- Are all our licences in use, or are some idle?
- Which teams use Cognism most, and which need training?
- Are users searching, revealing contacts and exporting regularly?
- Are teams using the CRM integration and the Chrome Extension?
If it doesn’t work
I can’t see Platform Adoption under Dashboard.
The dashboard is available on the PRO package and to Admins only. If you’re on PRO and still can’t see it, ask your Cognism admin to check your role.
A user’s activity doesn’t appear under any team.
Users who aren’t in a team are grouped as Unassigned. To add them to a team, go to Settings > Team Management.
The numbers look different from Credit Usage.
Platform Adoption counts actions, such as reveals and exports. Credit Usage counts the credits those actions used. For credits, see Credit Usage Dashboard.