Getting Started
Explore everything you need to get started.
Onboarding & Access
See all articlesUsing the Customer Onboarding Assistant
The Customer Onboarding Assistant guides you through the key settings you need to configure when you first start usin...
Link Expired
You may receive a "Link Expired" message when attempting to use:
A password reset link
A user invitation link to join...
Invalid Login Credentials
Getting error 'Invalid Login Credentials' on log in? This article can help you troubleshoot the issue.Possible Causes...
Unable to Log In via Microsoft Entra
Unable to access Cognism through Microsoft Entra? This guide explains common authentication, user assignment, and Jus...
Unable to Log In via Okta
Unable to access Cognism through Okta? This guide explains common Okta authentication, assignment, and provisioning i...
SSO Login Button Not Working
Unable to access Cognism using Single Sign-On buttons (SSO)? This guide explains common SSO login issues, how to veri...