To get help, select the chat bubble in the bottom-right corner of the Cognism web app. Our AI agent answers straight away and passes you to a Tech Support agent if it can’t help. You can also submit a request from the Help Center. Live support is available Monday to Friday, 09:30–23:30 Central European Time.
Availability: Standard and PRO
Role: All users
Chat with Support in the web app
- Sign in to the Cognism web app.
- Select the chat bubble in the bottom-right corner of any page.
- Type your question.
The AI agent answers first, using Help Center articles. If it can’t solve your problem, ask to speak to a person and it will pass the conversation to a Tech Support agent.
Submit a request from the Help Center
Use this for issues that need investigation, or if you’d rather not chat:
- Go to the Help Center and select Submit a request, or open the request form.
- Fill in the form and describe your issue.
- Select Submit.
We’ll reply by email.
Get help from the Chrome Extension
In the extension, open Settings (the gear icon) and select Help Center under “Need assistance?”. From there you can search articles or submit a request.
Support hours
Live support is available Monday to Friday, 09:30–23:30 Central European Time, including public holidays. Outside these hours, the AI agent still answers. Anything it can’t solve is picked up by the team on the next working day.
Get a faster answer: what to include
Including these details saves back-and-forth:
- the email address you use to sign in to Cognism
- where the problem happens: web app, Chrome Extension, CRM integration, API or MCP
- what you were doing and what you expected to happen
- the exact error message, and a screenshot if possible
- for integration issues, which CRM you use (for example Salesforce or HubSpot)
What Support can and can’t help with
Tech Support helps with:
- logging in, SSO and account access
- search, lists, the Chrome Extension and dashboards
- CRM integrations, exports and CRM Enrichment
- the API and MCP connector
- errors and anything that isn’t working as expected
Contact your Account Manager for:
- contracts, renewals and billing
- upgrades, extra licences or extra credits
- training sessions and product walkthroughs
Tech Support can’t change your contract, credits or package. Contacting your Account Manager directly is the fastest route for these.
If it doesn’t work
I can’t see the chat bubble.
Refresh the page, then check that a browser extension (such as an ad blocker) isn’t hiding it. You can still submit a request from the Help Center.
The AI agent didn’t answer my question.
Tell it the answer didn’t help, or ask to speak to a person. It will pass you to a Tech Support agent during support hours.
I contacted Support outside support hours.
Your conversation is saved, and the team replies on the next working day.