Unable to access Cognism through Okta? This guide explains common Okta authentication, assignment, and provisioning issues and provides steps to help you regain access.
Organizations using Okta typically access Cognism directly from their Okta dashboard.
Cognism supports SCIM provisioning with Okta, which allows administrators to automatically create, update, and deactivate user accounts.
If you are unable to access Cognism through Okta, follow the troubleshooting steps below.
Before You Begin
Before troubleshooting:
- Confirm your organization uses Okta to access Cognism.
- Confirm you are launching Cognism from your Okta dashboard.
- Capture any error message displayed during login.
- Ensure you can successfully sign in to Okta.
Verify the Cognism Application Is Available
After signing in to Okta, locate the Cognism application tile.
If the Cognism application is not visible:
- You may not have been assigned access.
- Your access may have been removed.
- Your administrator may need to assign the application to your account.
Contact your Okta administrator if the application is missing.
Verify You Have Been Assigned to the Cognism Application
A common cause of login failures is missing application assignment.
Ask your administrator to verify:
- You are assigned to the Cognism application.
- The assignment is active.
- Your account has not been deactivated.
Verify Your Cognism Account Has Been Provisioned
Organizations using Okta can automatically provision users through SCIM.
If you have recently been granted access:
- Your account may still be provisioning.
- Provisioning may have failed.
- Your administrator may need to review provisioning logs within Okta.
Ask your administrator to confirm your Cognism account has been successfully provisioned.
Verify Your Email Address
The email address assigned within Okta must match the email address used for your Cognism account.
Ask your administrator to verify:
- Your email address is correct.
- There are no duplicate user records.
- Your account is assigned to the correct application.
Common Okta Error Messages
Application Not Visible
You have not been assigned access to the Cognism application.
Contact your administrator.
Access Denied
Your account may not be assigned to Cognism or your access may have been removed.
Contact your administrator.
User Not Found
Your Cognism account may not have been provisioned successfully.
Ask your administrator to verify SCIM provisioning.
Authentication Failed
This may indicate:
- An Okta configuration issue.
- An account assignment issue.
- A provisioning issue.
Contact your administrator for assistance.
Still Unable to Log In?
If the issue persists after completing the steps above:
- Contact your Okta administrator.
- Provide the exact error message or screenshot.
- Confirm whether the Cognism application is visible in Okta.
- Ask your administrator to verify:
- Application assignment.
- SCIM provisioning status.
- User account status.
If the issue cannot be resolved internally, contact Cognism Support and provide:
- Your email address.
- A screenshot of the error.
- Confirmation that your administrator has verified application assignment and provisioning.