Unable to access Cognism through Microsoft Entra? This guide explains common authentication, user assignment, and Just-In-Time (JIT) provisioning issues and provides steps to help you regain access.
Overview
Organizations using Microsoft Entra typically access Cognism directly through their Microsoft Entra application or Microsoft authentication flow.
Cognism supports Just-In-Time (JIT) provisioning with Microsoft Entra. This means a Cognism user account is automatically created when an assigned user successfully authenticates for the first time.
If you are unable to access Cognism through Microsoft Entra, follow the troubleshooting steps below.
Before You Begin
Before troubleshooting:
- Confirm your organization uses Microsoft Entra to access Cognism.
- Confirm you have been granted access to the Cognism application.
- Capture any error message displayed during login.
- Ensure you can successfully sign in to your Microsoft account.
Verify You Have Been Assigned Access
A common cause of login failures is missing application assignment.
Ask your Microsoft Entra administrator to verify:
- You have been assigned to the Cognism application.
- The assignment is active.
- Your account has not been disabled.
Without an application assignment, you will not be able to access Cognism.
Verify You Are Using the Correct Microsoft Account
Many users are signed into multiple Microsoft accounts.
Verify that:
- You are using your organization's Microsoft account.
- You are not accidentally authenticating with a personal Microsoft account.
- The email address matches the one expected by your organization.
If necessary, sign out of all Microsoft sessions and try again.
Verify JIT Provisioning
Microsoft Entra uses Just-In-Time (JIT) provisioning.
When an assigned user successfully logs in for the first time, Cognism automatically creates the user account.
If login fails before account creation:
- The Cognism account may not yet exist.
- The user assignment may be missing.
- The email address provided by Entra may not match the expected user account.
Ask your administrator to verify your application assignment and user details.
Verify Your Email Address
The email address passed from Microsoft Entra must match the email address intended for your Cognism account.
Ask your administrator to verify:
- Your email address is correct.
- Your user account is active.
- The correct user attributes are being sent during authentication.
Common Microsoft Entra Error Messages
Access Denied
This typically indicates that you have not been assigned access to the Cognism application.
Contact your Microsoft Entra administrator.
User Not Found
This may indicate:
- Your Cognism account has not yet been created.
- JIT provisioning has not completed successfully.
- The email address provided by Entra does not match the expected user.
Contact your administrator to verify your assignment and account details.
Authentication Failed
This may indicate:
- A Microsoft Entra configuration issue.
- An application assignment issue.
- An authentication issue within your organization's Microsoft environment.
Contact your administrator for assistance.
Application Not Available
This typically indicates that the Cognism application has not been assigned to your account.
Contact your administrator to request access.
Still Unable to Log In?
If the issue persists after completing the steps above:
- Contact your Microsoft Entra administrator.
- Provide the exact error message or screenshot.
- Confirm that you have been assigned access to the Cognism application.
- Ask your administrator to verify:
- Application assignment.
User account status.
If the issue cannot be resolved internally, contact Cognism Support and provide:
- Your email address.
- A screenshot of the error.
- Confirmation that your administrator has verified application assignment.