Login Loop When Accessing the Cognism Chrome Extension

A login loop occurs when you successfully authenticate but are repeatedly redirected back to the login screen instead of gaining access to the Cognism Chrome Extension.

This issue is typically caused by browser settings, blocked cookies, cached session data, or browser extensions interfering with authentication.

Symptoms

You may be experiencing a login loop if:

• You successfully enter your credentials.
• Authentication appears to complete successfully.
• The Chrome Extension continues asking you to sign in.
• You are redirected back to the login page repeatedly.
• The extension briefly loads before returning to the login screen.

Before You Begin

Ensure that:

• You can successfully log in to the Cognism web application.
• You are using the latest version of Google Chrome.
• You are using the latest version of the Cognism Chrome Extension.

Check Third-Party Cookie Settings

The Cognism Chrome Extension requires browser cookies to maintain your authenticated session.

If third-party cookies are blocked, the extension may be unable to complete the login process.

1. Open Chrome Settings.
2. Navigate to Privacy and Security.
3. Select Third-party cookies.
4. Ensure third-party cookies are allowed, or add Cognism and Linkedin as an exception.
5. Restart Chrome and try again.

Test in an Incognito Window

Testing in an Incognito window can help determine whether browser settings or extensions are causing the issue.

1. Open an Incognito window.
2. Enable the Cognism Chrome Extension for Incognito mode if required.
3. Attempt to log in again.

If the issue does not occur in Incognito mode, a browser extension or cached browser data is likely causing the problem.

Clear Browser Cache and Cookies

Corrupted browser data can interfere with authentication.

1. Open Chrome Settings.
2. Navigate to Privacy and Security.
3. Select Clear browsing data.
4. Clear cookies and cached files.
5. Restart Chrome.
6. Attempt to log in again.

Disable Browser Extensions

Certain browser extensions can interfere with authentication, cookies, or website functionality.

Examples include:

• Privacy and tracking blockers
• Cookie management tools
• Security extensions
• Ad blockers

Temporarily disable browser extensions and attempt to log in again.

If the issue is resolved, re-enable extensions one at a time to identify the source of the problem.

Verify Your Browser

The Cognism Chrome Extension is supported on the latest version of Google Chrome.

Using outdated browsers or unsupported browser configurations may cause authentication issues.

Ensure Chrome is fully updated before troubleshooting further.

Still Experiencing a Login Loop?

If the issue persists after completing the steps above:

1. Confirm that you can successfully access the Cognism web application.
2. Record any error messages displayed during login.
3. Contact Cognism Support at help@cognism.com and provide:
   • A screenshot or screen recording of the issue.
   • Your browser version.
   • Confirmation that third-party cookies are enabled.
   • Confirmation that troubleshooting steps have been completed.