Unable to find your Cognism password reset email? This guide explains the most common reasons why password reset emails may not arrive and the steps you can take to locate or receive a new reset email.
After requesting a password reset, Cognism will send a password reset email to the email address associated with your account.
If you have not received the email, follow the troubleshooting steps below.
Before You Begin
Make sure that:
- You requested a password reset using the correct email address.
- You have waited at least 5 minutes for the email to arrive.
- You have access to the inbox associated with your Cognism account.
Check Your Spam or Junk Folder
Password reset emails may be filtered by your email provider.
Check the following folders:
- Spam
- Junk
- Clutter
- Promotions
- Quarantine (if managed by your IT team)
If you find the email, mark it as safe and follow the password reset instructions.
Search Your Inbox
Search your mailbox for:
- Cognism
- Password Reset
- No-reply
- Support
Sometimes the email may be delivered to a folder other than your primary inbox.
Confirm You Are Using the Correct Email Address
Password reset emails are only sent to email addresses associated with an active Cognism user account.
Verify that:
- You entered the correct email address.
- The email address matches the one used to log in to Cognism.
- Your account has already been created and activated.
If you are unsure which email address is linked to your account, contact your Cognism Account Manager.
Check with Your IT Team
Some organizations use email security systems that can delay, quarantine, or block automated emails.
Ask your IT team to:
- Check whether the password reset email has been quarantined.
- Review email filtering policies.
- Allow emails from Cognism.
Whitelist Cognism Emails
If your organization restricts external emails, ask your IT team to allow emails from Cognism domains.
This can help ensure future password reset and account-related emails are delivered successfully.
Do You Log In Using Google, Microsoft, or SSO?
If you normally log in using:
- Microsoft
- Custom Single Sign-On (SSO)
You may not have a Cognism password associated with your account.
In this case, password reset emails will not be sent because authentication is managed by your organization's identity provider.
Use your normal login method or contact help@cognism.com for support.
Still Not Receiving the Email?
If you have completed all troubleshooting steps and still have not received a password reset email:
- Contact your Cognism Account Manager and confirm that your user account is active.
- Contact Cognism Support at help@cognism.com.
- Include:
- The email address used to log in.
- Confirmation that you checked spam and junk folders.
- Confirmation that you requested a password reset.
This information will help speed up troubleshooting.