Invalid Login Credentials

Possible Causes

Incorrect Email Address or Password

The most common cause of this error is entering an incorrect email address or password.

Troubleshooting Steps

1. Verify that you are using the correct email address.
2. Check for typing mistakes, extra spaces, or incorrect capitalization.
3. Ensure that Caps Lock is not enabled.
4. If available, use the Forgot Password option to reset your password.
5. Try logging in again after resetting your password.

Your User Account Is Inactive

This error may also appear if your user account has been disabled or deactivated by an administrator.

When an account is inactive, Cognism prevents access even if the email address and password are correct.

Troubleshooting Steps

1. Contact your Cognism administrator.
2. Ask them to verify that your user account is active.
3. Once your account has been reactivated, attempt to log in again.

Trial Account Login Issues

If you are logging in to a trial account for the first time, you may encounter errors related to password setup or browser compatibility.

Troubleshooting Steps

1. Clear your browser's cache and cookies, then close and reopen your browser.
2. Use the password setup link provided by the Cognism support team to set your password. Do not use a previously saved or bookmarked link, as trial setup links expire.
3. Once your password is set, attempt to log in again using your email address and new password.
4. If the error persists, send a screenshot of the error message to the Cognism support team for further assistance.

Still Unable to Log In?

If you have verified your login credentials and confirmed that your account is active but the issue persists, contact Cognism Support and provide:

• The email address you are using to log in.
• A screenshot of the error message.
• The login method you are using (Email & Password, Google, Microsoft, Okta, Entra ID, or SSO).

This information will help us investigate the issue more quickly.