Getting error 'Invalid Login Credentials' on log in? This article can help you troubleshoot the issue.
Possible Causes
Incorrect Email Address or Password
The most common cause of this error is entering an incorrect email address or password.
Troubleshooting Steps
- Verify that you are using the correct email address.
- Check for typing mistakes, extra spaces, or incorrect capitalization.
- Ensure that Caps Lock is not enabled.
- If available, use the Forgot Password option to reset your password.
- Try logging in again after resetting your password.
Your User Account Is Inactive
This error may also appear if your user account has been disabled or deactivated by an administrator.
When an account is inactive, Cognism prevents access even if the email address and password are correct.
Troubleshooting Steps
- Contact your Cognism administrator.
- Ask them to verify that your user account is active.
- Once your account has been reactivated, attempt to log in again.
Still Unable to Log In?
If you have verified your login credentials and confirmed that your account is active but the issue persists, contact Cognism Support and provide:
- The email address you are using to log in.
- A screenshot of the error message.
- The login method you are using (Email & Password, Google, Microsoft, Okta, Entra ID, or SSO).
This information will help us investigate the issue more quickly.