SSO Login Button Not Working

This guide explains how to troubleshoot issues with the Google, Microsoft, and Organization SSO login buttons and identifies when administrator assistance may be required.

Before You Begin

Before troubleshooting:

• Ensure you are using the correct email address.
• Ensure your Cognism account has been created and activated.
• Capture any error message displayed during login.
• Verify you have internet access and can reach the Cognism login page.

Which Login Method Are You Using?

Google

Use the Google button if your organization authenticates users through Google.

Microsoft

Use the Microsoft button if your organization authenticates users through Microsoft.

Organization SSO

Use the Organization SSO button if your organization has configured Custom SSO in Cognism.

Organizations using identity providers such as Okta or Microsoft Entra ID can sign in in one of two ways:

• Launch Cognism directly from their Okta or Microsoft Entra ID portal.
• Use the Organization SSO button on the Cognism login page, provided a Cognism administrator has configured Custom SSO for your organization.

If you're unsure which method your organization uses, contact your administrator.

Google Login Not Working

1. Verify you are signing in with the correct Google account.
2. Sign out of other Google accounts and try again.
3. Clear your browser cache and cookies.
4. Test in an Incognito window.
5. If the issue persists, contact your administrator.

Microsoft Login Not Working

1. Verify you are signing in with the correct Microsoft account.
2. Sign out of other Microsoft accounts and try again.
3. Clear your browser cache and cookies.
4. Test in an Incognito window.
5. If you receive an access denied error, contact your administrator.

Organization SSO Login Not Working

• Verify your organization has Custom SSO configured in Cognism.
• Confirm the email address entered matches your company account.
• Capture the exact error message displayed.
• If your organization uses Okta or Microsoft Entra ID, confirm with your administrator whether you should:
  • Launch Cognism from your identity provider portal, or
  • Use the Organization SSO button on the Cognism login page.

Common Browser Troubleshooting

If the issue occurs with any login method:

1. Clear browser cache and cookies.
2. Disable browser extensions.
3. Try an Incognito window.
4. Try a different supported browser.
5. Restart your browser and attempt to log in again.

Using Okta or Microsoft Entra?

If your organization uses Okta or Microsoft Entra to access Cognism, refer to:

• Unable to Log In via Okta
• Unable to Log In via Microsoft Entra

These platforms use separate authentication and provisioning workflows that differ from Google, Microsoft, and Organization SSO login methods.

Still Unable to Log In?

Please provide:

• A screenshot of the error
• The login method being used (Google, Microsoft, Organization SSO, Okta, or Entra)
• Your email address

Then contact Cognism Support.