Ivana Ilkovska

You may receive a "Link Expired" message when attempting to use: A password reset link A user invitation link to join Cognism For security purposes, both password reset and invitation links expire ...

Getting error 'Invalid Login Credentials' on log in? This article can help you troubleshoot the issue.Possible CausesIncorrect Email Address or PasswordThe most common cause of this error is enteri...

Unable to access Cognism through Microsoft Entra? This guide explains common authentication, user assignment, and Just-In-Time (JIT) provisioning issues and provides steps to help you regain access...

Unable to access Cognism through Okta? This guide explains common Okta authentication, assignment, and provisioning issues and provides steps to help you regain access.Organizations using Okta typi...

Unable to access Cognism using Single Sign-On buttons (SSO)? This guide explains common SSO login issues, how to verify your account configuration, and troubleshooting steps for accessing Cognism v...

Successfully logged into Cognism but unable to access the Chrome Extension? This guide explains how to resolve login loops where the extension repeatedly asks you to sign in or returns you to the l...

Unable to log in because you forgot your password? This guide explains how to reset your Cognism password If you have forgotten your Cognism password, you can reset it using the password reset opti...

Unable to find your Cognism password reset email? This guide explains the most common reasons why password reset emails may not arrive and the steps you can take to locate or receive a new reset em...

How do I access Cognism? Learn how to access the Cognism platform.This article explains how to log into your Cognism account and the available authentication methods.Before You BeginEnsure that:You...

Fix CSV file download issues in Cognism, including column formatting and UTF-8 encoding errors in Excel.This article helps you fix common issues when opening a CSV file in Excel on Windows or macOS...