Olivia
Activity overview
Latest activity by Olivia-
Olivia created an article, Setting up Duplicate and Matching Rules
To avoid saving duplicate records, you must set up matching and duplicate rules within your Salesforce org. Cognism utilises whichever rules you have in place. This is to make sure we're adhering t...
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Olivia created an article, Setting up field mapping on the Cognism Salesforce Application
Sections in this Article: Prospector Mapping Settings Refresh Mapping Settings Recommended Fields to Set Up Which Field Types to Use Cognism users with the 'Cognism App Admin' permission...
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Olivia created an article, How to grant Cognism support access on Salesforce
In order to troubleshoot or investigate issues, the Cognism team often requires access to our client's Salesforce org. This can be easily granted by following the below steps: Click on your profi...
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Olivia created an article, Do you have a standard GDPR Response?
Yes, we provide a templated response to any queries regarding Cognism’s compliance with GDPR. Please see below: "Hi _____, Your contact details were provided by Cognism (www.cognism.com), who pro...
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Olivia created an article, How do I cancel my contract?
All subscriptions can be ended by sending a cancellation request to support@cognism.com sixty (60) calendar days before the subscription or initial contract end date. Your subscription renews autom...
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Olivia created an article, What is the maximum number of values per csv upload?
The following limits apply to the number of values you can upload: Enter/ Exclude Job Title – 1000 (recommended 500) Enter/ Exclude Company Name - 1000 Country – 500 ZIP/ Postcode – 500 Office Loc...
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Olivia created an article, How to upload/import a CSV within a campaign
Go to the ‘Engage’ tab. Go into an existing campaign or create a new one by using the ‘Create New’ button. Click on the ‘Options’ button to access the drop-down menu and then select ‘CSV’ ...
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Olivia created an article, How to integrate and send via SMTP
In order to send via SMTP, you must also have a Universal Email integrated. This does not need to be the same email address and will not be displayed as the sender. Whichever email is connected via...
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Olivia created an article, How to integrate your email (Other - not Microsoft or Google Mail)
In Prospector, go to the profile icon in the top-right and select 'Settings' Go to the ‘Integrations’ tab Scroll down to the E-mail section and click 'Add' next to ‘Universal Email’ ...
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Olivia created an article, How to integrate your email (Office365)
In Prospector, go to the profile icon in the top-right and select 'Settings' Go to the ‘Integrations’ tab Scroll down to the E-mail section and click 'Add' next to ‘Universal Email’ ...